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This refers to the Guest Inspection feature in our Chrome Extension. If you have not installed it yet, please do so here. Alternatively, a less detailed report can be generated through the website dashboard.
Generating a guest inspection report is the most popular tool that we offer, as it allows hosts to screen potential guests before accepting a booking. This tool will search our database and show you any incidents a guest may have caused across 15 different platforms alongside a Guest Inspect Score. Depending on the rental platform, it will also surface additional information such as guest and host reciprocal reviews, number of prior trips, platform rating, and average review score to avoid those low scoring guests.

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Step 1: Find the Guest Message or Reservation

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AirBnB Guests

Open up the AirBnB hosting dashboard and navigate to your messages with the guest you’re trying to inspect, or to the reservation page if one exists. The messages page URL will look like this: https://www.airbnb.com/hosting/messages/1234567890
Or the reservation page URL will look like this: https://www.airbnb.com/hosting/reservations/details/HM12345678

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Booking.com Guests

Open up the Booking.com hosting extranet and navigate to the reservation page containing the guest you’re trying to inspect. The reservation page URL will look like this: https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/booking.html?res_id=1234567890

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Step 2: Click the Guest Inspect Button

If you’ve installed the extension or logged in AFTER the page has loaded, you will need to refresh the page for the button to appear.
Assuming you have correctly installed and logged into the Chrome extension, it will create an area on the page with a black Guest Inspect button. This sometimes may take a few seconds to appear, and depending on the rental platform may appear in different places. Please refer to the images above which show the location for AirBnB and Booking.com. Simply click this button and Guest Inspect does the rest! A new window will open and after 20-30 seconds, the extension will thoroughly search through our records and surface all the detailed information we have on this guest.

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Step 3: View the Report

Guest Inspect is not associated with any rental platform and may make mistakes. This information should not be used as a substitute to any form of insurance, and we don’t recommend accepting or rejecting a reservation solely on the information we may present. By utilising and accessing report data, you agree to our Terms of Service and Privacy Policy.
A guest inspection report has 2 main sections: the guest’s information on the left, and their profile history on the right.

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Left Side: Guest Information

The guest information on the left is fairly self-explanatory, but it also contains their Guest Inspect Score and Platform Rating. The Guest Inspect Score is an AI generated rating we base on several factors such as platform & guest inspect reviews, incidents, number of trips and more. The platform rating is the score that AirBnB or Booking.com assigns a guest. It’s important to note that both of these scores aren’t always available, especially for new guests.

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Right Side: Guest History

The guest’s profile history on the right will surface any incidents and potential incidents they may have caused across several rental platforms, as well as some platform-specific stats. You can also switch the table view by clicking Profile Reviews and it’ll then display any reviews prior hosts have left, as well as the guest’s reciprocal review if they left one. You may read the detailed review comments by clicking on any row in the table.